I didn't get the tracking number or order status emails?

• Don't worry, just use follow tools: https://www.canada-laptop-battery.com/track-order.html. You can get it by yourself.

When i can receive my items?

• From Local Warehouse--------------------in 2~5 days
• Shipping battery From Battery International Warehouse to Canada ------------ 9~11 days for delivery
• Shipping AC Adapter From Adapter International Warehouse to Canada----------------- 4~9 days for delivery

Can i Know the Tracking url?

• In USA, https://tools.usps.com/go/TrackConfirmAction!input.action
• In Canada, http://www.canadapost.ca/
• In Other Country: You can tracking it on the local main post system after item arrived your country.

Where can i login in your site?

• Our website does not open registration and login, you just need to ensure that the email address is correct. This can protect your privacy and save you the trouble of remembering your login username and password.
• With the correct email address and order ID, you can get the order status and after-sales service at any time.

Can i wholesale laptop battery from you?

• Welcome wholesale order, We can offer more than 3000 types (about 18000 numbers) laptop batteries and can ship batteries worlwide
• Tell us follow information in the email: Simple instruction about you or your company, which battery you need, how many you need, what's the price you want, detail contact informaition and more

I can't find a replacement laptop battery for my laptop, what can i do?

• Search it with your original battery number or your laptop model in our site
• Just email to for help, tell us your original laptop battery number and your laptop model (OR show us some images), we can help you find any replacement / Genuine laptop battery in our wearhouse or the market.

The battery i received didn't fit my laptop?

• Please check your order email, to see whether it is the right one you ordered!
• If you find it is the wrong one you received, or you have ordered a wrong battery, just contact our service for a return number. Just a few simple steps that you can get a new battery soon.

The battery i received can't work (Or be chargered)?

• Please don't worry, just make sure it is connect correctly, and chargering it for 4 hours or more longger time first.
• If you find it is stilled can't work at last, please take some picture or screenshots as proof.
• Contact our service, you will be given a return number and a resend order id.
• New battery will be sent, you will like it and our service.

Order Refund:

• Papal refunds can be processed within 5 minutes after receiving your refund request.
• Credit Cart refunds can be processed within 1-2 days after receiving your refund request.
• Please make sure that you have reached an agreement with the customer service before refunding.

Refund Procedure:

• 1. Contact our service, tell us what's happened and show some pictures as proof.
• 2. Get an RMA (return number) and return address.
• 3. Take one picture of the return package and one picture of the return invoice.
• 4. Return item back and email this 2 pictures to our service, get refund in 5 min.

Replace new item Procedure:

• 1. Contact our service, tell us what's happened and show some pictures as proof.
• 2. Get an RMA (return number), the return address and a replace order id.
• 3. Take one picture of the return package and one picture of the return invoice.
• 4. Send package back, email this 2 pictures to our service
• 5. Our service will update the status of resend order, warehouse will send a new item out.
• 6. Just wait for some days, you will recieve a new item.

Do you have a phone number? When i can heve a live chat with service?

• Sorry, phone number will not offer on site, as we found 99.99% question is about the order staus. In fact, customer can get its staus by one click on our tracking page.
• We strongly suggest you contact us by email that our service can know detail you need.
• If you need have a live chat, please contact us at Canada/Ottawa Mon-Fri: 20:00~24:00

Disclaimer:
Trademarks mentioned in this web site & Logos displayed are the property of their respective owners. Any reference to products or trademarks of such companies is purely for the purpose of identifying the product's number or the machine model which our products could replacement for [ or compatible for].

Our Contact Information

If you have any other question from our website, please do not hesitate to contact us, we will reply you in 24 hours, thanks for your order on our store.

Email:
Our office hours is 9:00 am - 6:00 pm PT Live Chat Support On Line: UTC-4: 21:00-06:00